11/11/2023 0 Comments In motion fitness log in![]() ![]() ![]() They guy tried to fínese $180 out of me just for pausing my account because I would have cancelled regardless if I came back in 3 months and have to dealt with the $50 cancellation fee. When I tried to cancel they guy upfront told me I could just "pause" my account for 3 months until I reach my 6 month mark, but what's the point if I don't wanna be their?! The pause fee is $30 and for every month you have paused is $10 so basically they wanted me to pay $60 for not going to the gym, then if I were to cancel I would have payed the $50 fee after reaching the 6 month mark then the fee for the following month all because they want to take my money. On top of that they forced me to pay the next month fee even tho I don't wanna be coming here the following month. Mia was not clear about this and she made it sound like it was $50 cancellation fee anytime. When I go to cancel the staff told me it was $100 because I have not been their for more than 6 months and the cancellation fee is only $50 when you have been their for 6 months plus. Was told that the cancellation fee was $50 from Mia. We hope to have the chance to address your concerns and provide a more positive experience in the future. Thank you once again for sharing your thoughts. We are always open to suggestions and opportunities to better serve our members. We encourage you to reach out to our management team to discuss your concerns further. We genuinely value our community and their feedback. We appreciate your feedback and will take it into consideration as we make improvements. While we regularly invest in upgrading our equipment, we understand that individual preferences may vary. We’re sorry if you found our equipment not up to your expectations. We continuously strive to enhance our facilities and services to meet the evolving needs of our community. While our prices may differ from other gyms in the area, we believe that our offerings, including a range of fitness programs and amenities, justify the value we provide to our members. We understand that pricing is an important consideration when choosing a gym. We appreciate your input, as it helps us understand our customers' perspectives. Thank you for taking the time to share your feedback about your experiences at our facility. ![]()
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